Return & Refund Policy

At PremiumChappal.com, customer satisfaction is our priority. Every pair of our handcrafted leather chappals is carefully inspected before shipping. If your order isn't quite right, we're here to help with a simple and transparent return process.

7-Day Easy Returns

We offer a 7-day return and exchange policy from the date your order is delivered.

You may request a return or exchange if:

You received the wrong product.
The size doesn't fit.
The product arrives damaged or defective.
The product is unused and in its original condition.

Size Exchange

Shopping online can make sizing difficult, which is why we offer easy size exchanges.

To qualify for a size exchange:

The chappal must be unworn (except for trying it on indoors).
Original packaging must be included.
The exchange request must be made within 7 days of delivery.

Return Conditions

To be eligible for a return, your item must:

Be unused and in its original condition.
Include all original packaging.
Be free from scratches, damage, or signs of outdoor use.
Not be customized or specially made.

Products showing signs of wear or misuse cannot be accepted.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

Your order number.
Clear photos of the product.
Photos of the shipping package (if damaged).

After verification, we'll arrange a replacement or refund at no additional cost.

Refund Policy

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved, your refund will be processed within 5–7 business days using the original payment method whenever possible.

For Cash on Delivery orders, refunds will be issued through a bank transfer or another mutually agreed payment method.

Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products.
Products damaged due to misuse.
Products returned after the 7-day return period.
Products without original packaging.

Return Shipping

If the return is due to our mistake (wrong item, defective item, or damaged delivery), PremiumChappal.com will cover the return shipping cost.
If the return is due to a size change or customer preference, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled but may be eligible for return under this policy.

Our Quality Promise

Every pair of PremiumChappal.com chappals is handcrafted using premium leather and carefully inspected before shipping. We stand behind the quality of our products and are committed to ensuring every customer shops with confidence.