Shipping Policy

At PremiumChappal.com, we are committed to delivering your handcrafted footwear quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, holidays, or promotional events, processing times may be slightly longer.

Delivery Time

🇵🇰 Pakistan

  • Major Cities: 2–4 Business Days
  • Other Cities & Towns: 3–6 Business Days
  • Remote Areas: 4–7 Business Days

🌍 International Shipping

  • Estimated Delivery: 7–15 Business Days

Delivery times are estimates and may vary depending on customs clearance, courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.
  • Free Shipping may be offered during promotional campaigns or on eligible orders.
  • Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive:

  • Order Confirmation Email
  • Shipping Confirmation
  • Tracking Number (where available)

You can use your tracking number to monitor your shipment until delivery.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) in selected locations across Pakistan.

Please ensure someone is available to receive and pay for the order at the delivery address.

Shipping Address

Customers are responsible for providing accurate shipping information.

Please double-check:

  • Full Name
  • Phone Number
  • Complete Delivery Address
  • City
  • Postal Code (if applicable)

PremiumChappal.com is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Failed Delivery Attempts

If a courier is unable to deliver your order due to:

  • Incorrect address
  • Customer unavailable
  • Refused delivery

the package may be returned to us. Additional shipping charges may apply for reshipment.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit:

  • Contact us within 48 hours of delivery.
  • Provide your order number and clear photos (if damaged).

We will work with the courier to resolve the issue as quickly as possible.

International Duties & Taxes

For international orders, customs duties, import taxes, or other government fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Order Changes & Cancellations

Orders may be changed or cancelled only before they are shipped.

Once an order has been dispatched, modifications or cancellations are no longer possible.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Severe Weather
  • Public Holidays
  • Customs Clearance
  • Courier Delays
  • Natural Disasters
  • High Order Volume
  • Other Events Beyond Our Control

We appreciate your patience and understanding in such situations.

Our Shipping Commitment

Every pair of PremiumChappal.com footwear is carefully inspected, securely packaged, and shipped with attention to detail to ensure it reaches you in excellent condition.

Contact Us

If you have any questions regarding your shipment or delivery, we're here to help.

PremiumChappal.com

Email: support@premiumchappal.com

WhatsApp: +92 XXX XXX XXXX

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM

Shop With Confidence

✓ Fast Nationwide Delivery
✓ Secure Packaging
✓ Order Tracking Available
✓ Cash on Delivery (Selected Areas)
✓ Premium Handcrafted Leather Footwear
✓ Dedicated Customer Support

Thank you for choosing PremiumChappal.com. We look forward to delivering premium craftsmanship right to your doorstep.